The procedures to deal with login problems are always the same, at least on the technical side of things. This page acts as a reference for articles that include those technical suggestions.
This article explains the following things:
- Clearing the web cache
- Clearing web cookies
How to clear the web cache
This section explains how to clear the cache in Internet Explorer, Mozilla Firefox, Opera, Google Chrome and Safari.
Open Internet Explorer, and click on Tools > Internet Options in the main header bar. The Internet Options can also be accessed via the Windows Control Panel.
Click Browsing History in the general tab, and then the delete button to delete the temporary Internet files. Temporary Internet files is the name Internet Explorer uses for the web cache. Once the files are deleted, all web pages are downloaded freshly from the server they are hosted on.
To clear the web browser cache in Firefox click on Tools > Options after opening it.Update: in newer versions of Firefox click on the Firefox button and then on Options in the new menu. Switch to the advanced tab, then network. Locate the clear now button and press it to clear the cache in Firefox.
In Opera, click the Opera menu at the top left corner. Then select Settings > Delete Private Date to clear the browser cache in Opera.
Click the wrench icon, then Options. Now locate the Under the Bonnet tab, and there the clear browsing data button. Pressing that button will clear the cache in Google Chrome.
Click the Safari on the Safari heading, and choose Empty Cache from the pull down menu. Confirm that you want to delete the cache by clicking on Empty. You can alternatively press Ctrl-Alt-E to display the dialog right away.
How to clear cookies
To clear the web cookies in Internet Explorer, perform the same steps as outlined above. Open the Internet Options, then the Delete button in the General tab. Locate and select cookies from the menu and click Delete afterwards. This gets rid of all cookies that are currently stored in the web browser.
Click On Tools > Options in the Firefox menu. Switch to the Privacy tab and locate the Show Cookies button, press it.
All cookies that are currently stored in Firefox are displayed here. A click on Remove All Cookies will delete all cookies in Firefox. It is also possible to delete cookies selectively instead.
To clear cookies in Opera do the following. Click the Menu button at the top left corner, then settings and Delete private data.
Cookies are automatically included in the deletion of private data. A click on the Delete button will remove all cookies from the system.
Click on the Wrench icon in the main Google Chrome toolbar, and select Options from the menu. Switch to the Under the bonnet tab and click the Clear browsing data button. Make sure “Delete cookies and other site data” is selected.
Click on the Safari menu entry and select Preferences from the menu. Switch to bookmarks and select the Show Cookies button.
This displays a list of all cookies currently stored in the browser. A click on Remove All deletes all cookies.
The instructions were created using the latest versions of said web browsers. The paths may differ if older versions are used.