Facebook is without doubt the most popular social networking website on the Internet with millions of users logging in to the site each day. It is only natural that some Facebook users experience Facebook login problems when they try to log into their Facebook profile to post status updates, see what their friends and contacts are up to and perform all the other activities that Facebook offers.
Important account information that is key to keeping your account secure:
- Official Facebook login page: http://www.facebook.com/, and http://www.facebook.com/login.php
- Facebook login username: can either be one of the registered emails of the Facebook account, the Facebook username or a verified mobile phone number.
- Facebook login password: selected by the user during setup of the email account
The two most common Facebook login problems are that the login page is not loading correctly and that the login information is not accepted by the social networking site.
Facebook offers a link if the password of the account cannot be remembered. This leads to the “Trouble Accessing Your Account” site where the user needs to enter a captcha and the email that was used to register the account. If all information is filled out correctly the user will receive an email to restore the account password.
Make sure to check the email spam folder if the Facebook login password reset email is not received. There is a contact page for users who are not receiving the email with the password reset information.
Another Facebook login issue users experience are page errors that are displayed before, during or after the log in including pages that does not seem to have been updated for a long time.
A common solution for this problem is to clear the web browser’s cache and cookies so that new data will be transferred directly from Facebook. There is a help page that contains instructions on how to clear the web browser cache of popular browsers.
We have created a login helper document that walks you through the Facebook Login troubleshooting steps in detail. You can download the documents below:
Facebook Log In Updates
October 12, 2010: Facebook has added two interesting security related features to the login process. US-users can now receive SMS messages with a one-time password that they can use to log in to the website. They need to add a mobile phone number to their account, and can from that moment on receive the passwords by sending an SMS to 32665 with the text otp. Facebook replies with the one-time password that users can then enter instead of their original password during login.
In addition, it is now possible to log out remotely. Say you were at a library or friend’s house, checked your status but forgot to log out. Anyone with access to the computer could access your Facebook account. To prevent his, remote logout was created. Open the Account Settings to see if any sessions are open. If they are you can sign out of them from the computer you are working on to prevent unauthorized access.
January 26, 2011: Facebook has added an option to enable HTTPS on the whole site, instead of just the login page. HTTPS makes sure that other users of the network cannot listen to the traffic which eliminates the danger that someone steals your login credentials or reads your messages.
The new HTTPS always setting is found in Account Security under Account Settings. Just check the secure browsing checkmark to enable the feature.
April 19, 2011: Facebook has started to introduce two factor authentication to their site. This new feature improves the security during log ins on Facebook. Users not only have to enter their email address and password when logging in, but also a one-time code that is sent to their mobile phone whenever they log in from a new computer or device.
Facebook has also started to automatically redirect users from the http://www.facebook.com/ page to the secure login page https://www.facebook.com/
August 8, 2011: Facebook has updated the social networking site’s mobile security. The two new features that improve Facebook login and overall security are mobile social reporting and mobile password reset. The latter allows users to reset their Facebook password from their mobile device.
Users can now select the email address they want to receive the recovery link plus they get additional means of identifying the account.
Social reporting is more of a user to user way of making Facebook a better place. Users can send a social report to the owner of a post or photo to have it taken down or changed.
August 21, 2011: Facebook has released the pdf document “A guide to Facebook security” which has been specifically created for your adults, parents and educators. The 14-pages of the document explain how to protect the Facebook account, avoid scammers or how to recover a hacked account on the social networking site.
October 27, 2011: Facebook has started to test security related features that may be implemented in the future.
Between three to five Trusted Friends can be selected that can aid the user if they have locked themselves out or cannot log in anymore on the site. Facebook notes:
If you forgot your password and need to login but can’t access your email account, you can rely on your friends to help you get back in. We will send codes to the friends you have selected and they can pass along that information to you.
App Passwords: Users can generate so called app passwords for third party applications. You could create passwords for specific applications instead of your site credentials. This is especially helpful in combination with the new security code feature as it is not always compatible with third party applications.
November 4, 2015: A brief overview of important security settings
Open https://www.facebook.com/settings?tab=security to display all available security settings on Facebook.
- Login Alerts enable you to receive alerts when someone logs in to your account from a new device or browser.
- Login Approvals is the already mentioned two-factor authentication option.
- Code Generator lets you enable or disable the feature in the Facebook app to generate security codes.
- App passwords are used to log in to apps instead of Facebook password or Login Approval codes.
- Trusted Contacts lets you pick friends that you can request help from to regain access to your account when it is locked.
- Your browser and apps lists all browsers and apps that you use regularly to sign in to Facebook.
- Where you’re logged in reveals the devices and browsers you are currently logged in with.
- Legacy Contact lets you pick a family member or friend you want to take care of your account if something happens to you.