In this post, we are going to give you some Twitter login troubleshooting tips. It can happen that users who try to log in to Twitter see error pages or messages when they enter their username and password. Why? There are several possibilities and this guide will help you in resolving those issues.
Lets take a look at the Twitter login process first, to see how it should be, and then which problems can arise during the procedure.
To log into Twitter users type in http://twitter.com/login into the browser’s address bar. This opens a page that looks like the one on the screenshot below.
The web page contains a simple form to enter the Twitter username or email, and the password of the account. A click on the sign in button submits the data to Twitter, which in turn returns the Twitter profile page of the logged in user.
Twitter reloads the log in page if the login information are not accepted. This can be caused by false login credentials, but also by errors on the Twitter server side or hacked accounts.
Lets take a look at some of the common login problems:
Twitter username is incorrect or cannot be remembered
If the username cannot be remembered try logging in to the Twitter account with the email address and password instead.
Twitter email address is incorrect or cannot be remembered
Try to log into the Twitter account with the Twitter username and password instead.
How to deal with a hacked Twitter account
Twitter suggests to request a new password and to contact support for additional help if that is not sufficient. You find links to both services further down in this guide.
General login information
Twitter does not offer to send information about an account email to the user. This is done for account security reasons. If you do not know the email anymore, or lost access to it then you will not be able to retrieve those information from Twitter.
A solid option is to try and recover the username instead. This can be done by asking friends, looking at other user profiles or trying to guess the profile name by adding it at the end of the https://twitter.com/ url, for instance https://twitter.com/testuser/ would see if the testuser account was registered at the messaging service.
If you are requesting a new Twitter login password, but have not received it after some time of waiting you may want to check your email account’s spam folder. It may happen that the password recovery email lands in the spam folder and not the email’s inbox.
If you have checked and it is not there either contact Twitter support for further assistance.
Locked out of Twitter
Twitter monitors account log ins carefully and will lock accounts if to many login attempts are made in succession. Usually, accounts are locked for one hour, and even entering the right password will not help to log into the Twitter account. The only option is to wait an hour and try again.
Please note that this can be caused by wrongly configured third party software like Tweetdeck or Tweetie which both try to log into the account as well when running in the background. It is a good idea to shut down any third party tool for the time being and test the log in on the official Twitter.com website instead.
Twitter login or new user creation on recently deactivated accounts
Twitter users can permanently deactivated their accounts. For a time after, it is not possible to use the email address or username to create a new Twitter account.
Information from your deactivated account (i.e., username and email address) will be unavailable to use on a new account until we release our new account restoration process.
User Has To Fill Out A Captcha Before Logging In
Users who try to log in with the wrong username/email and password combinations are asked to fill out a captcha on consecutive logins. This is a security precaution to protect computer based attacks on Twitter accounts.
Users who experience this issue permanently need to know that it is a know issue currently and that Twitter engineers are working to resolve the issue.
Third party software
Third party software can often be the cause of login problems, especially if they have not been configured correctly. The best option is to test the login information on Twitter directly, before adding them to any third party software.
General Login Help Pages
Password reset page to reset the Twitter password.
Twitter support, for cases where problems cannot be resolved by the user.
Locked Out, offers help if an account has been locked by Twitter’s security checks.
Have anything to add? Let us know how you coped with your Twitter log in problems. Feel free to share any tips and tricks to resolve login issues.