Photobucket is one of the most popular video and photo hosting websites on the Internet these days. It is only natural that some users of the hosting service experience login issues. Probably one thing that makes it more difficulty is the fact that users can log in with a Photobucket account, or with their Twitter or Facebook login instead. That’s three different ways to log in and three different approaches to fixing the login.
The first thing that users need to do when facing login issues on Photobucket, is to lean back and analyze what they see. Is the page loading at all, do they get an error message? Can they enter their login data? What’s happening then, do they see a login error, a blank page, nothing at all? There are hundreds of possibilities here. Lets start with the basics and go from there.
Start by making sure that you are on the right page. The Photobucket login page has the following address: http://photobucket.com/login
Please note that this is not a secure page which means that you need to pay extra attention when logging in from a computer network, especially if it is a public network like an Internet Cafe, Starbucks or University network.
Check out our browser maintenance guide if the page does not load. You find information on how to clear your browser cache and cookies there. Once you have done that try to load the page again. If you are still getting error messages or a blank page, switch to another web browser or computer and try connecting from there.
You can now select one of the available log in options. You can either enter your Photobucket password and username directly and click the Login button to log in directly, or click on the Login with Facebook or Sign In With Twitter buttons to log in with those accounts. Either way, you can check the Remember me box to stay logged in on the computer. Make sure you only check the box if you are using your computer and not a public one.
One of the most common login issues is a forgotten password or username. Photobucket has a page for that to recover the information: http://photobucket.com/userinfo
Enter your username or email address into the field to reset your account password. You need access to the original email address that you used to register an account on Photobucket. If you do not have access to that email anymore you need to contact Photobucket Support. The details on how to do that are listed on this page:
Send us an email to firstname.lastname@example.org, and answer as many of the following questions as you can:
What is your Photobucket username?
What email address is currently registered with the account? (If you are unsure, please list all possibilities)
Approximately when was the account registered (year and month)?
What is the first and last name registered with the account?
What is the account owner’s date of birth?
What postal or zip code was registered with the account?
What country were you in when you registered?
Is the account a Free or Pro account?
What background color or theme was selected for this account?
Are there any albums in the account? If so, please provide the name of one or two of them.
Provide a detailed description of one or two images or videos from the account.
Some users may get a “Too many failed attempts” error message after they try to log in. Photobucket disables logins temporarily of more than six failed login attempts are registered from the same computer system. The login is disabled for 15 minutes in that case, after which it is possible to try to log in again.
And that’s basically all there is to it. To paraphrase: Clear the cache and cookies if the page is not loading. If it is still not loading try another web browser or computer. Once you get to the Photobucket homepage enter your username and password. If you cannot remember try the reset password page.