The main aspect that makes Google sign ins more difficulty to troubleshoot is that the account can be used on many different websites: From Google Mail to Google Adsense and Analytics to Google Search, all can be accessed with the same Google Account. This alone makes the Google sign in more difficulty to troubleshoot as users may have difficulties signing in on different domains. I recommend the Gmail Login guide for users who are having troubles signing into Google’s popular email service.
Google Sign In Help
First, we need to find out where the problem is located. The following options are available:
- The Google homepage is not loading, or loading only partially
- The Google sign in is not working
- .. because the username is not accepted or cannot be remembered
- .. because the password is incorrect or cannot be remembered
- .. because the account is locked
Lets take a look at each possibility and find out how the issues can be resolved.
Google homepage is not loading
For the sake of simplicity, we are assuming that the user tries to sign in on the Google.com homepage. You may use a localized Google domain instead, or a domain of one of the services. We recommend to try the log in at http://www.google.com/.
Load the homepage manually or by clicking on the link above. Is the page loading? If it is not loading go to our web browser maintenance guide and clear the web browser cache and cookies.
Try again, is the page now loading? If it is still not loading try the following link instead https://www.google.com/. Is that link opening? If both links are not opening it is likely that it is either a temporary connection issue, or that a system administrator or firewall is blocking access to Google.
To verify try the following steps:
- Sign in to your Google account with a different web browser. You can download free browsers at mozilla.org, opera.com or Google. Is the page loading now? If so it is likely that a setting in the original browser prevented the connection.
- Use a different device. If you have another PC or device with Internet access you may want to try and open Google on that device to see if it works. If it does try signing in.
Connection issues are also caused by factors that cannot be influenced by the user. The provider may have routing problems or Google may be blocked in the country or network.
Google Sign In Not Working
It is usually more common that the sign in itself is not working properly. Open the Google homepage and locate the sign in link at the top right corner. Click on it. The link should redirect to the Sign In with your Google Account page. Enter your Google username and password and click the Sign In button afterwards. If it works congratulations, you just resolved your login issues. If it does not take a look at the error message:
The username or password you entered is incorrect.
This is the most common error that Google users see when the sign is not rejected by Google. The thing is, there is no real telling if the username or password, or both are incorrect.
For the username, visit the Recovering sign-in information: Username page to recover it. The username in most cases is an email address. Gmail users can use their email address as the username.
Follow the questions on screen to recover your Google username. Copy and paste the username and try the log in again.
For the password, visit the Recovering sign-in information: Password page for information and recovery options. You can reset the password which basically means that a new one will be send to the email address of the Google account. You can also head straight to the password reset form if you are sure that you have forgotten the password.
Once you receive your new temporary password try to sign in again on the Google homepage.
If you suspect that someone else has unauthorized access to your Google account you need to do the following: Reset your password and hope that your email address is still the primary email address of the account. See above for the link to reset the password.
Chance is the hacker did not only change the account password but also the email address. If that is the case you need to fill out this form to get your Google account back.
Please note that you will have to fill out lots of information, for instance five commonly emailed users if Gmail is used, the account creation date or the last successful login date.
Securing Your Google sign in
You may want to add extra security to your account to make sure that you never lose access to the account again. We recommend the free password manager Last Pass which can not only store your sign in information but also create secure account passwords.
Google recently introduced a 2-step verification feature which adds another layer of security to the sign in process. The new feature utilizes a smartphone. Options are to either receive a one-time code per SMS that needs to be entered during the login, or install an application that can generate the code even if no Internet connection on the smartphone is available.
Google users find the option under Account Settings once they are logged into the account.
The password manager alone should improve the account security a lot. It is a good idea to change the password to a more secure one directly after installation. You can change your Google password in your Account Settings right after sign in.