Consumer Reports login issues are a common problem for email and chat users. If you are having trouble logging into your Consumer Reports account, you might not think there is anything else that you can do besides emailing technical support, but in fact there are quite a few options available for you. On the one hand, emailing tech support probably will help you, but on the other, it will most likely be days or even weeks before you get a useful reply since there are literally millions of users of Consumer Reports.
This easy guide will provide you with help for your Consumer Reports sign-in issues. With any luck and a little bit of patience, your sign in issues will be solved before you get that response from customer support.
Consumer Reports is one of the biggest providers of car reports and consumer reviews with literally hundreds of millions of users, it is quite likely that a good number of them will have either technical issue or problems with passwords or keystrokes. Most of the problems can be broken into a short list of categories. Here are the most common sign in Consumer Reports problems:
- When users attempt to sign in, they are faced with a blank page instead of the Consumer Reports homepage. If a blank page appears and the homepage doesn’t load, don’t worry, this is a common problem.
- Account name or password are not accepted by Consumer Reports. This is probably the most common problem for Consumer Reports logins.
- The email user has forgotten the login, password, or code provided by either Consumer Reports or provided by the user.
- And the least common occurrence would be that a criminal hacker has gotten into the users account and hijacked it so that they cannot login to Consumer Reports. This could be for many reasons but most likely it would be to post fake reviews or promote products that don’t deserve good reviews.
In the following short guide we will look at all the possible scenarios and examine what the user can do to be able to access their reviews, user data, and account information.
A blank page or error page is showing up instead of the Consumer Reports homepage
In the event of the blank page showing up instead of the homepage for ConsumerReports.org loading you are really quite lucky since this is the easiest of the four issues to resolve if you know just a little bit about the way browsers and filters work (which you are about to learn- so don’t worry)
Whether you are getting an error page or a blank page, the solution for this situation is generally the same. It all comes down to cache. Not cash, but memory cache.
Browsers use a a shortcut system of remembering the way a page is supposed to look so that they can load it quicker. This system is called cache. When the cache data is no longer valid, the actual information on the page changes, or the data in the browser cache is damaged we say that the cache has been corrupted. This is what causes the blank page or error page most of the time.
To solve this problem is quite easy. You just have to clear the browser cache by generally going to tools, history, and then pressing the ‘clear cache’ button. Once you do this, refresh or reload the page and nine times out of ten the issue will be solved. See our web browser maintenance guide to find out how you can do that in detail for your browser.
If this doesn’t solve the problem, sign in with another browser. Most computers these days have multiple browsers installed including Internet Explorer, Google Chrome, Firefox, and Opera. By using another browser you are using different cache.
Finally, if that doesn’t work and you still want to log in (which of course you do) try a different computer with a strong internet connection.
When you forget your login name, sign-in email, or password
This might sound silly to you, but in the modern world of having a dozen different names, emails, and passwords, it isn’t uncommon to have someone forget which account goes with which words, names, or passwords. It can happen to you, really!
Your first thought might be that your account has been hacked, but more likely is that you have made a simple error like leaving the caps lock key on or mixing up email and password combinations. Before you start freaking out, make sure that you are on the actual page you meant to be. Many internet scams get you to a page where you think you are logging into your account, but in fact you are actually logging into a scam and giving them your password. Be sure that you are logging into Consumer Reports and not some domain like that looks like the real website but is not because you don’t want to compromise your privacy and personal information.
Double check that the caps key is not selected and make sure that you don’t have the number lock on if you are using a laptop or netbook with the number keypad in the center. When these are selected the normal letters don’t show up. A good way to check is to create a text document using Wordpad, notepad, or a similar program and type your username and password into it. After this, copy and paste them into the correct boxes and see if this resolves your issue.
Forgetting the password or username to your Consumer Reports Login
If you still aren’t able to log in, the problem is not with your computer but probably with either your password or login name. At this point, your best bet is to click the ‘forgot password?’ button and get Consumer Reports to reset your password by email. If your username is the problem you can have them send you a reminder using the ‘forgot username?’ button as long as you set up your account with an email address and security questions.
Clicking on these buttons will lead you through an online protocol where you will answer your security questions and be prompted to enter your email address and answer security questions. After this an email will be sent to your address and you will have to respond to the link within it. With the reset you will have to change your password, just make sure you don’t forget it this time!
If you cannot remember both your Consumerreports login and password you first need to request that the username is send to your email address before you can request the password to be send.
Your account has been hacked
The worst case scenario is that your Consumer Reports account has been hacked and is no longer secure. This is a big problem for you, especially if you have a powerful or well known Consumer Reports account with sensitive data from employers or clients and a strong reputation to maintain. If this is the case, there isn’t much you can do except report the suspected fraud to Consumer Reports and then go through the steps above to reset your password. Once you have done this, go into your account and review what has been done since you last logged in. It is a good idea to make sure that your account hasn’t been used by hackers/phishers and if it has to remove the reviews or messages which were not from you . These should be immediately deleted and you should not open the links. Be sure to contact ConsumerReports.org security experts and let them know about the breach of security with your account so they can protect other users.
Consumer Reports maintains a security related info page on their website which offers the following guidelines
Some easy suggestions to make logins safer and more effective
Whenever you are logging into Consumer Reports, it is always a good idea to make sure that you have entered the address correctly. Many scammers will try to get you to login to sites that look like the site you are going to but actually are a different page. Look at the url bar and be sure that it says ConsumerReports.org and is not in fact a lookalike url that might be used to ‘phish’ for your data and information. Be certain that you are at the right place because instead of logging into your account you might be giving away a part of your online protocol safety system. You should do this for all major client services on the internet.
If you are having further issues a good idea is to check in the many online forums which exist for users of ConsumerReports.org and other user friendly online services. Chances are that you are not the first person to suffer from any particular problem and you will find that others are willing and eager to help you resolve any issues you may have with your Consumer Reports account. One thing to remember is that most forums are hosted by volunteers and because of that you should be polite and courteous. These are not the people who caused your problem, they are people who are taking the time to help you solve your problem. It’s far to easy to become frustrated on the internet when a problem persists but remember, the people helping you in forums are not to blame.