To sign in describes the process of logging in to a service or website. The terms sign in, log in, and the nouns signin and login, are synonymic in this regard. You will encounter sign in troubles eventually and if you believe in Moore’s Law likely at the worst possible time. Waiting for an import email but you cannot sign in to Hotmail, Gmail or Yahoo Mail? Want to check up on your Facebook friends only to find out that the Facebook log in is not working?
The following guide lists several troubleshooting options that can be used to resolve the majority of sign in and log in related problems on the Internet. Lets start.
Errors and difficulties can be grouped into two categories. Page errors refer to all errors that are related to the page, for instance if a page is not loading, if the sign in page does not contain a login button or if the website loads only some page elements and not all of them.
Account errors on the other hand refer to account related problems, a password that is not accepted during signin, a username that cannot be remembered or a locked account.
While it is relatively easy to show you how to resolve page errors, it is very site specific how account errors are resolved.
You can do several things to fix page loading errors.
- Clear the browser cache: Pages from previous visits are stored in a local cache, called the browser cache. It happens that these are loaded instead of the contents from the website. This is problematic if the site has changed the design and layout since the last sign in and visit, or if the data in the cache is corrupt. Check our web browser maintenance guide to find out how you can clear the browser cache.
- Restart the browser and try to sign in again. Did this resolve the issue?
- Try changing the http in front of the web address to https. This establishes a secure connection with the website. It should not have negative consequences.
- If you cannot sign in with the web browser, even after clearing the cache and trying the https trick, you may want to try another browser to see if this resolves the issue.
- You can download Firefox, Opera or Google Chrome. They work pretty much the same as your standard web browser.
- If you still cannot connect, sign in or log in after you have switched browsers you should consider trying the connection on another computer to see if that works. Websites sometimes have problems so that you cannot access them in that time. You can also try a service that checks if a certain website is only down for you, or everyone.
There is no general guideline here if you receive password, username, email or other account related errors. Most websites and services display links to help files or tools that aid you in resolving the issues.
A forgot password link is for instance often displayed right beneath the sign in box on many pages.
A click on such a link opens a support form where you can reset your password. Another solid option is to contact the site’s support to receive help. Most websites have a support team that can aid in account recovery related tasks. They are also the ones to contact if your account got hacked, terminated or temporarily locked.
Below are links to support pages of popular Internet sites. Please let us know if a site is missing, we add that asap then.
- Facebook: http://www.facebook.com/help/?ref=pf
- Google Mail (Gmail): http://mail.google.com/support/
- Yahoo Mail: http://help.yahoo.com/l/us/yahoo/edit/
- Hotmail, Windows Live: http://explore.live.com/windows-live-sign-in-help-center